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Technical support

Whether you are new to SDL or are an experienced user you can rely on the expertise of our highly skilled technical support specialists to solve your software queries.

  • SDL Premium Software Maintenance Agreement Level 2 contract is ideal for corporate customers or Language Service Providers as it allows you to gain access to support not only when needed, but also enables you to assign other designated users within your organization to log a support case too.
  • SDL Premium Software Maintenance Agreement Level 1 contract is the ideal option for freelance translators as it allows you to manage your requests and receive direct help from our highly skilled technical support specialists to solve your software queries.

Why invest in a premium software maintenance agreement (PSMA)

  • Flexible support options to suit your requirements
  • Free upgrades, updates and service packs through the duration of your contract
  • The highest level of technical support as and when you need it
  • Protecting your translation processes from unforeseen technical issues

Buy PSMA for products you own

If you have already purchased the product you would like support for, you can request a quote and purchase PSMA through your SDL Account. Alternatively, contact our customer care team by email: contractrenewals@sdl.com or telephone: +44 1628 410 165.

Buy PSMA for a new product

When you order a new product through our online store, you will be given the option to add PSMA to your purchase before you have finalized your payment.

Frequently asked questions

What is the cost of a Premium Software Maintenance Agreement?

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The cost of a Premium Software Maintenance Agreement depends on the level chosen and the number of licenses that you have. You can choose the level of support that best fits your needs by visiting our comparison table.

To request a quotation for protecting your software investment login to yourSDL Account then fill in the short quote form. Alternatively, contact our friendly customer care team by email or telephone:

Is a Premium Software Maintenance Agreement based on an annual fee?

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The Premium Software Maintenance Agreement is an annual contract that is renewed automatically unless SDL have been notified otherwise by a customer, 60 days prior to their renewal date.

If I have a Premium Software Maintenance Agreement, will I get telephone support?

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Yes, if you have a Premium Software Maintenance Agreement our engineers will phone you to respond to cases that you have logged in the support center. You will also have access to telephone support to escalate any of your open cases if we have not responded within the SLA, or if you are unhappy with time taken to provide a solution. The telephone support is manned from 9.00am - 5.00pm in each local office that provides support. You can find the numbers in the list displayed when you open one of your open or closed cases in the support portal.

How can I get help if I don't have a Premium Software Maintenance Agreement?

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If you don't have a Premium Software Maintenance Agreement, please refer to the links on the support homepage to find resolutions to common issues, hotfixes and patches.

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