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Installation and licensing help

SDL Gateway

Even if you do not have a Premium Software Maintenance Agreement (PSMA) with SDL, you can find support for installation and licensing issues on SDL Customer Gateway.

The Knowledge area of SDL Customer Gateway, our new improved support system, has many useful articles that provide step-by-step instructions on solving common installation and licensing issues.

Find an installation article on SDL Customer Gateway >

Find a licensing article on SDL Customer Gateway >

Log a support case

If the step-by-step articles do not resolve your issue and you require further assistance, you can create an SDL support case:

  • If you have a Support and Maintenance Agreement, please log in to your SDL Account to submit a case.
  • If you do not have a Support and Maintenance Agreement, complete this short form on SDL Gateway.
    • Your request is treated the same as a medium-priority incident covered by Support and Maintenance Basic (PSMA Level 1). We will try our best to respond to your request within 3 working days.

Video guides

For further support, we provide step-by-step videos of product licensing and installation.

For help with the most recent version of SDL Trados Studio, please watch the video guides below this section.

For help with older product versions and upgrading to the latest version, please browse our dedicated YouTube playlist.

Support testimonials