Translationzone.com

Buying F.A.Q.s

Buying F.A.Q.s

Please use our list of the frequently asked questions to answer any concerns you may have in relation to the online buying process on Translationzone.

Notes: 
If you purchase a new license of SDL Trados Studio 2011 you will have the choice between a version with Studio 2011 (includes SDL MultiTerm 2011) and a version which also contains SDL Trados 2007 Suite. For those who upgrade an existing license of SDL Trados, a permanent license of SDL Trados 2007 Suite will be issued.
Both products can be installed in parallel. Please be aware if you are upgrading you will need to de-activate your previous software license before receiving your new licenses.


  1. What happens when I order SDL software from Translationzone?
  2. What payment methods do you accept at Translationzone for my product purchases and upgrades? Can I pay for my software in instalments?
  3. Can the software be returned if not suitable or I am unhappy with it?
  4. How do I order a Support and Maintenance agreement?
  5. Is the maintenance package an annual fee?
  6. What is the cost of the support and maintenance?
  7. How do I buy from the web?
  8. Is there a trial version for SDL Trados Studio?
  9. Which version should I choose? Do I need SDL Trados 2007 Suite?

What happens when I order SDL software from Translationzone?
Once you have created an account for yourself in our Online Order System and paid for your software with your credit card, you will receive an email from SDL informing you on how to download the software and where to find your activation key to license your software. The software is sold as a perpetual license.

What payment methods do you accept at Translationzone for my product purchases and upgrades? Can I pay for my software in instalments?
Unfortunately you cannot pay for your software in instalments but you can pay for it using either a credit card – American Express, Visa or Mastercard and with Switch/Maestro cards or via a PayPal account. A further method of payment that is available is via bank wire transfer. Please note that if you choose to pay by PayPal or bank transfer the software will be available for download, however you will receive your license after the money has reached our account, this could take up to 7 working days. Where as with credit card payments the licenses are instantly available.

Can the software be returned if not suitable or I am unhappy with it?
The only time software can be returned is if it doesn’t work in your Mac environment otherwise we will give you technical assistance in setting the software up correctly so that it will work in your environment. Please contact us through our LiveChat if you do need to discuss a return.

How do I order Support and Maintenance?
You can order Support and Maintenance when you first purchase your product online or you can call the Product Sales Team on +44 1628 416320 and they can take your order over the phone. A Support and Maintenance contract gives access to software upgrades during the time it is active and to our world-wide support team. Without a contract we do provide free support on licensing and installation issues.

Is the Support and Maintenance package an annual fee?
Yes it is an annual fee.

What is the cost of Support and Maintenance?
The support and maintenance contract is charged at 20% of the full list price of the products you purchase.

How do I buy from the web?
Please go to the products and select the one you wish to purchase, click on the buy now button and select any training or other products that you may wish to buy then proceed to check out. If you are a returning customer you’ll be asked for your email address and password to login to your account, if you’re a new customer you will be asked to create an account for yourself. Once this has been done you will be asked if you wish to place your order and what method of payment you wish to use. When you have paid for your software you will be taken to a page where all the information will be displayed on how to download and activate your license.

Is there a trial version for SDL Trados Studio?
We will soon be releasing a trial version of the latest version of SDL Trados Studio. Keep an eye on our website or ask us through LiveChat to find out more.

Which version should I choose? Do I need SDL Trados 2007 Suite?

The SDL Trados Studio 2011 version is a stand-alone edition which gives you access to the SDL Trados Studio 2011 environment as well as SDL MultiTerm 2011. You will still be able to use old file types, import old TMs, and carry out any task which requires you to produce legacy files. However, it does not include the full SDL Trados 2007 Suite software. If you require access to our legacy products (TagEditor, SDLX or the Microsoft Word based editor) for any specific reason you should consider purchasing the version of Studio 2011 which includes the legacy SDL Trados 2007 Suite. You might need these legacy products if you need to connect in real-time to an old TM Server or if you need to create a Word Bilingual file from a source file (Studio 2011 can open and save old Word Bilingual files but can not create them).


If you do not find the answer to your question then please contact us for help.